It's been one helluva day so far. It's 12:23pm and I haven't even had a break yet. They never adjust my breaks, they just throw the overtime hours on top of my regular schedule. Most people come in at 8am and have gone to lunch by now, but I'm still waiting for my first break. Whatever. I've learned to deal with it. I'm in no way bitching about it. My break is actually at 12:30 and I'm looking forward to walking away for a few minutes. What's incredible is that it's been so busy today. This is the first time I've had a break between calls. It's been OK because most of the people have been nice. There was one guy that almost made my day turn south, but I took a few deep breaths after talking to him and moved on with my day. Well, it looks like my break just got pushed further back... I have to rewrite an auto policy now.