I'm really trying to be in a good mood today, but it doesn't seem to be working out for me. Every person I have spoken to has either been an idiot, an asshole or just plain annoying. I don't know what's wrong with me today. Is it PMS? Is it raging hormones that make me want to jump through the telephone and rip their heads off? Probably.

Let me give you a couple of examples...

1. A man called in and became completely disgusted with me because his bank charged him an NSF fee for not having the funds available when we tried to take the money for his premium. --- Here's an idea, buddy... try having the fucking money in your account next time! I'm a rocket scientist.. can you tell?

2. A woman called in and said that she just wanted to verify that we received a fax she sent at the beginning of the month. It's the 27th now. Need I say more?

I need a drink.

Update: The idiot from the first call just called back to complain to another agent about the NSF fees! Same answer, buddy. Not our problem.