I'm running out of steam as the night wears on. Only a few more minutes and I am out of here! One more day to go and the weekend will be mine to cherish. It's funny how having two days off makes it worth getting through each week.

I've actually been a lot nicer to my customers lately and have enjoyed doing my job more than I had up until a week ago. I made a mistake (I was pretty snotty to a customer) and had to listen to that mistake in a room with my supervisor. Yes, we listened to my recorded call that was not nice at all. The prior debt collector in my took over and I let this woman have it. That's not how things are done here. Worrying about how much trouble I was going to get in for this made me change my ways. I haven't said anything even remotely snotty since. In fact, I've been a joy to do business with.. so I've been told many times this week. It's amazing what a little fear will do to whip your butt into shape.